Terms & Conditions
By paying your deposit or making full payment for website products, you acknowledge and agree to all 3:14 Cakes terms and conditions.
Please note that these terms and conditions are subject to change at any time without prior notice.
Allergies
At 3:14 Cakes, we cater to customers with gluten-free, nut-free and dairy-free preferences. However, please note that our kitchen is not a nut-free, gluten-free or dairy-free environment.
Important Information:
While we take great care to avoid cross-contamination, we cannot guarantee the absence of allergens in our products.
Please consider this carefully when ordering and before serving cakes or cupcakes to your guests.
Allergy Responsibility:
We do not accept responsibility for allergy-related issues or outcomes, as we cannot cater specifically for severe allergies.
If your guests are aware of the potential risk of contamination, we will always do our best to ensure no contamination occurs during the preparation of your order.
Thank you for understanding the limitations of our kitchen and for helping us maintain transparency around allergens.
Cake Order Confirmation & Payment
Payment Policy
To secure your order with 3:14 Cakes, the following payment conditions apply:
Deposits for Invoice Orders:
A 50% non-refundable deposit is required to secure your order by the invoice due date.
This deposit confirms your booking for the selected date.
Bookings are not confirmed until the deposit has been received.
Remaining Balance:
The remaining balance must be paid in full at the time of pick up or 4 days prior to the delivery date, unless otherwise agreed upon.
Customers may choose to pay in full upfront at the time of booking.
Payment Methods:
Payments can be made via direct bank transfer or applicable Shopify payment platforms.
If you need to pay by credit card, please notify us at the time of booking.
Order Processing:
Orders will only be processed once payment has been confirmed.
We appreciate your cooperation in ensuring timely payments, allowing us to provide the best service for your special occasion.
Order Refunds
Refund and Satisfaction Policy
At 3:14 Cakes, we want you to be completely satisfied with your order. However, the following conditions apply:
Design, Colour, and Decoration:
Refunds will not be issued for dissatisfaction with design, colour shade, or general decoration.
It is the client's responsibility to communicate design preferences clearly, provide sufficient details, and allow 3:14 Cakes to guide the design process.
By choosing 3:14 Cakes, you trust our style, professional experience, and strong reputation. If we don't think your design looks up to standard, we will contact you to make appropriate changes.
At Pickup:
If you are unhappy with your cake at pickup, we will do our best to resolve the issue immediately.
Please note that if you send someone else to collect your cake, this opportunity may not be available.
Damage Post-Collection:
3:14 Cakes takes no responsibility for any damage that occurs after the cake has left our premises.
If damage occurs during your transport or handling, we may assist with repairs subject to our availability.
Extra care is advised when transporting tall cakes to avoid mishandling.
Thank you for understanding our policies and for choosing 3:14 Cakes. If you have any concerns, please reach out, and we’ll do our best to assist!
Storage and Responsibility
3:14 Cakes aims to provide detailed guidance on the best storage practices for your order, both in person and via our website.
Please note that once a cake has been picked up by the client or their designated representative, or delivered to the client’s address or event space, 3:14 Cakes cannot be held responsible for any damage that occurs thereafter.
We recommend following our storage advice closely to maintain the quality and condition of your cake.
Order Pick Up / Delivery
On the 3:14 Cakes website, orders are elected to be either picked up or delivered (with sufficient notice).
Pickup:
- Orders must be collected at the agreed time. Our schedule is strict due to multiple deliveries and pickups.
- If you arrive late, you may need to return later for collection or pay for delivery via a courier service (e.g., Uber).
- We send ample correspondence and reminders to ensure customers are aware of their pickup times.
Delivery:
- If opting for delivery, please ensure someone is home to receive your order at the agreed time.
- Please ensure a building, establishment, or office name is included.
- While you can leave out a cooler, we do not recommend this.
- If no one is available and no cooler is left out, we will leave your order in the safest possible location to prevent issues such as melting or pest interference.
- Delivery times are provided as a window of estimate at booking, and 3:14 Cakes will aim to provide a more specific timeframe closer to the delivery date.
Important Notes:
- 3:14 Cakes cannot ensure the freshness of your product if there is insufficient notice for changes to the pickup or delivery time.
Design and Creative Process
At 3:14 Cakes, we value originality and the creative process. While we are happy to use your inspiration images as a reference, we do not copy or replicate another artist's work exactly. Every cake we create is unique, even if based on our own previous designs.
Decorative Elements:
- Please be aware that some decorative toppers may include wires or toothpicks for structural support. These must be carefully removed before cutting and serving your cake.
Cake Flower Policy
If you would like your cake florals to be an exact match to your event flowers, we recommend that you arrange for your florist to provide the flowers. While 3:14 Cakes endeavours to match flower inspiration as closely as possible, using your florist ensures a perfect match.
Important Notes:
- If your florist is providing flowers for the cake, please ensure they have access to your cake inspiration pictures.
- In the past, we have arrived at venues where the flowers provided were insufficient or did not align with the requested design.
- 3:14 Cakes cannot be held liable for incorrect designs caused by miscommunications between you and your florist.
Cake Care & Serving
To keep your cake fresh and ensure the best taste and texture, please follow these guidelines:
Refrigeration:
Your cake will stay fresh in the fridge for 3–5 days, though this may vary depending on the decorations and flavours.
If you are not eating the cake on the day of collection, refrigerate it until the day of the event.
Decorations and Collection Timing:
Flowers or Fondant: Cakes decorated with flowers or fondant should be collected and consumed on the day of the event, as these toppers may not hold up well in refrigeration overnight
Number Cakes and Cupcakes: These are best collected on the day of consumption to maintain freshness.
Serving Guidelines:
Remove the cake from the fridge and allow it to come to room temperature before serving:
Over 80°F: Display for 30 minutes to an hour before cutting.
Between 70-60°F: Display for 1–2 hours before cutting.
Butter-based cakes and buttercream taste best at room temperature, achieving a texture similar to softened ice cream.
Important Considerations:
Once the cake leaves our kitchen, storage and display conditions may vary significantly.
Our cakes are buttercream-based, meaning they will be firm like a block of butter when refrigerated but will soften beautifully if left out for a sufficient time.
Thank you for storing and serving your cake with care to ensure the best experience!
Cake Stand Hire Policy
To make your event planning easier, 3:14 Cakes offers a range of cake stands for hire, exclusively for our cake customers.
Hire Details: A $100 bond is required when hiring a stand. This bond will be refunded once the stand is returned in its original condition within the expected timeframe.
Stands are picked up or delivered alongside your cake order.
Return Policy: The hired stand must be returned to our studio on or before the Thursday of the following week after your event.
Timely returns ensure availability for the next customer’s event.
Late Returns: If the stand is not returned on time, it may impact another customer’s event.
A second hire fee will be invoiced for late returns.
Thank you for helping us maintain a smooth process for all our customers!